Grievance ebook Landing Page 2019-06-05T11:23:26+11:00

A guide to Good Practice Grievance Mechanisms

For projects with environmental and social impacts grievances are a fact of life. How a company responds  (or perceived to be responding) to grievances is  important and can have significant implication for  business performance” – IFC, 2007

A well-functioning grievance mechanism provides a transparent, credible, and fair process to all parties. It enhances outcomes and gives people the satisfaction that their complaints have been heard, even if the outcome is less than optimal. A good complaints handling process helps build trust as part of the broader community relations activities and contributes to the overall success of the company’s social performance.

In this e-book you’ll find:

  • key principles for an effective grievance mechanism
  • sample framework for a grievance procedure
  • three real-life examples to demonstrate how the basic principles can be applied to projects.

Please fill in the form below to get your copy of the e-book

Message

Darzin is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below to say how you would like us to contact you:

In order to provide you the content requested, we need to store and process your personal data. If you consent to us storing your personal data for this purpose, please tick the checkbox below.

You may unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.