Easier planning. More effective consultation manager. See who knows who, what they’ve been saying, how they feel about certain issues, and what conversations your team has had with them (and their entire organisation).
And create your own fields to capture and visualise more info – like stakeholder analysis and stakeholder mapping results.
Issue management is easy with Darzin community engagement software. Highlight the key part of any article, email or survey response, and associate it with an issue in your project. Or if it’s a quote, associate it with the person who said it.
Then the latest information and opinions on all your important issues are just a click away.
Integrated grievance and stakeholder relationship management. Create your own custom fields and set up automatic notification and escalation rules to track all your grievances and complaints. Darzin’s qualitative analysis of grievances gives you useful and sophisticated reports that include response times, issue trends, maps of grievances by issue, and more.
With Darzin, you’re not just collecting data for the sake of it.
Choose from 80+ intuitive community engagement reports that turn your data into something you can actually use.
No matter what sort of data it is – qualitative, quantitative or spatial – you get an easy-to-understand insight into what it really means.
Create charts, lists, maps and more. Get useful information out of your data, in report formats that are easy for your team and decision makers to use and understand.
See all the contacts in each stakeholder organisation, and track every interaction your team has with them.
So the conversation isn’t limited to just the individual having it. You can give others access so they can help out, or just to share learnings and improve consistency in your messaging. And if someone leaves, their knowledge doesn’t leave with them.
Feedback forms, event registration, formal evaluations, online submissions. When you need your stakeholders to answer questions, Darzin is the tool to use.
Creating forms and publishing them on your website is easy, even if you want respondents to upload files. And Darzin does a whole bunch of stuff tools like Survey Monkey can’t. Like qualitative analysis of open text responses, integration with stakeholder management and embedding surveys on your own web page.
Submissions management is faster and more effective with Darzin. You not only get more transparent analysis, you’re processing the submissions faster, without having to handle each one multiple times.
Unlike an excel spreadsheet, multiple people can work on it at the same time, and you don’t lose sight of the key themes and emerging issues as you are working through the submissions. Producing useful public consultation reports does not require any special skill either.
Send invites, track attendees, generate agendas & minutes, allocate issues raised to the contacts who raised them, and assign them to staff for action.
Send custom-formatted bulk emails from your own account, and mail-merge letters to your distribution list. No technical skills required.
Easily control who sees what, and what they can do with it. Lock it down tight, give only some people access, or share with the entire project or division.
A sales focused CRM cannot give you rich analysis of the feedback, issues and needs of your stakeholders like Darzin can. Darzin has been designed for stakeholder engagement and public consultation and does more than any CRM.
Get reminders about tasks, commitments and complaints. Plus a history of all interactions and corrective actions, and reports for compliance audits.
Having everything in one integrated system means viewing results and reporting on data is a breeze.
No need for tedious copy-pasting, unreliable workarounds or costly module development. Everything you need to effectively manage and engage with stakeholders is right here.
Our leadership team comes from a stakeholder engagement background.
We know the challenges you face, and we built Darzin around them. And when we train you, we don’t just teach you how to use the program, we help design your processes, data structures and implementation plans too.
We’re constantly improving Darzin, and implement over 90% of customer suggestions every year. Fast, too.
We release software updates every 6-8 weeks, with new and improved functions, based on client feedback. User experience is at the core of all improvements we make to Darzin.
To chat about how Darzin could handle your
stakeholder engagement needs, please get in touch.
We may even be able to give you some process
tips on the phone: + 61 2 9416 9413