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Engagement evaluation training in Melbourne and Sydney

 Evaluating your engagement process is a critical step, and one practitioners don’t always have the time to get right. Attend this upcoming course to get a taste of the latest tools and techniques[...]

What Makes a Good Grievance Procedure?

What is It and Why is It Important?

“For projects with environmental and social impacts grievances are a fact of life. How a company responds (or perceived to be responding) to grievances is[...]

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Innovation in Community Engagement for Infrastructure Projects

Last week I had the opportunity to speak at the inaugural National Community Engagement in Infrastructure Forum conference. (We also sponsored and helped organise the conference - a nice[...]

HOW TO WRITE ENGAGING EMAILS

Sending emails is one of the most useful tools for stakeholder engagement, but sometimes getting stakeholders to read and respond to emails can be a challenge.

Stakeholder Management Plan in Five Steps

Why Manage Stakeholders?

Stakeholder Management is the process by which you organise, monitor and improve your relationships with your stakeholders.

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GDPR - Are You Ready?

On 25 May 20218, the General Data Protection Regulation (GDPR) will replace the Data Protection Directive as the new global standard on data privacy for all government agencies and organizations[...]

What Many Large Infrastructure Projects Fail to Do?

Infrastructure projects represent a significant portion of the energy and the construction industries. Highways, pipelines, and tunnels are good examples of this type of projects.

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Managing Stakeholders beyond Spreadsheets & CRMs

You’re only as strong as your weakest link, which in community engagement can be the systems you use for stakeholder relationship management.

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SOCIAL MEDIA CRISIS MANAGEMENT

Community engagement always has the potential to spark controversy and require crisis management. Sometimes that can occur despite the best of intentions and engagement approaches.

If crisis[...]

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The 8th Step to Successful Stakeholder Engagement

Following on from our popular e-book "Seven Steps to Successful Consultation", we thought we'd look at the next step to success. After you've implemented the seven steps, what comes next? 

[...]

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Stakeholder Engagement with SMS

Whether it's with a phone call, email, face to face, or a text message, engaging with our communities has never been more important. But what's the best way of getting your message heard/read?

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An EPA Act for Better Community Engagement

After almost 40 years, the Environmental Planning and Assessment Act is getting a well-deserved upgrade. Since the EPA Act was established in 1979, we’ve seen communication capabilities skyrocket[...]

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Five Steps to Successful Consultation Data Management

Documenting consultation activities and outcomes is vital to effectively managing the engagement process. The overall goal of consultation data management is to:

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Engaging the Silent Stakeholders

Community Engagement with Vulnerable Groups

Understanding the impact of equalities such as race, disability or gender is a duty for many Consultors (ie., project proponents, planners, and decision[...]

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