Lotus Notes, Group wise plug-in. Expanded complaint management

Lotus Notes and Groupwise plug-ins to make it easy to move contacts and emails between Lotus Notes or Groupwise and Darzin.

A new complaints page –  attach communications, stakeholders, properties and actions to a complaint. Categorise the issues raised using the classification tree. Set reminders. Create My Fields for complaints – good for those of you who need to track additional details for complaints such as if they are reportable.

Change to the email settings for a project – can be set to be common for all users in a project (previously the email box and settings were linked to individual users)

Searches, adding stakeholders to communications and reports will all follow contact group hierarchy. When you select a contact group to add to a communication or for a report, Darzin will now automatically include its sub-groups. For example if you have a group called Government with sub-groups of State Government and Local Government, when you select to report at “Government” or add it to a communication, members from the two sub groups will also be included

By | 2019-05-22T13:13:17+10:00 December 19th, 2016|Blog, Darzin Software|

About the Author:

Allison is the founder and Director of Darzin Software. After 15 years consulting and advising Governments and Businesses on stakeholder engagement, she decided to turn her attention to creating software to support the development of better stakeholder relationships and extracting true meaning from stakeholder data.