Case Studies

Epping Forest District Council - Local Plan Consultation

Epping Forest District Council has been working to produce a new up-to-date Local Plan, which will set out the plans and policies to guide development in Epping Forest District up until 2033.

Managing Public Submissions on Victoria Planning Priorities

Infrastructure Victoria is an independent statutory authority that provides expert advice and guides decision-making on Victoria’s infrastructure needs and priorities.

RMS - Community Consultation on Road Upgrades

$16 million was allocated for a second road over rail bridge in Gunnedah to provide a route for heavy vehicles and address local traffic congestion issues due to the coal trains causing delays at[...]

TANAP - Consultation and Grievance Management for a Mega Pipeline

The Trans-Anatolian natural gas pipeline (TANAP) is a mega project which aims to bring natural gas produced from Azerbaijan’s Shah Deniz-2 gas field, and other areas of the Caspian Sea, primarily[...]

Consultation Management for the Mega Metro Tunnel

 The Metro Tunnel is a $10.9 billion mega project that will start the transformation of Melbourne’s rail network into an international-style metro system. It is a critical city-shaping project and[...]

TAC - Stakeholder Database Enables Effective Partnerships

The Transport Accident Commission (TAC) is a Victorian Government-owned organisation set up to pay for treatment and benefits for people injured in transport accidents, promote road safety and[...]

Shell Brazil - Stakeholder Database and Emergency Response

Shell is a global group of energy and petrochemical companies. 

In Brazil, Shell employs around 1,000 people and is involved in several business areas. Parque das Conchas (BC-10), located off the[...]

LXRA - Public Consultation for Level Crossing Removals

The Level Crossing Removal Project is a $6 billion mega project which will remove 50 of the most dangerous and congested level crossings across Melbourne over eight years. Removing these level[...]

Hydro Brazil: Grievance Management across Operations

Hydro is a global aluminium company. Based in Norway, the company has 13,000 employees involved in activities in more than 40 countries on all continents.

Stakeholder Engagement for Digital Health Projects

Canada Health Infoway helps to improve the health of Canadians by working with partners to accelerate the development, adoption and effective use of digital health across Canada.

Aldi UK - Public Consultation on Development Projects

Aldi have an ambitious UK investment and development program. Aldi are always looking for sites with a catchment population in excess of 10,000 and ideally situated on principal roads with[...]

Brisbane City - Public Consultation for Road Upgrades

Brisbane is the largest local government in Australia with 26 wards and 27 councillor positions.

Brisbane City Council (BCC) invests in major transport infrastructure projects, local road projects[...]

White Rose CCS - Public Consultation for the FEED Studies

The White Rose Carbon Capture and Storage (CCS) Project was a proposal to build a new, state-of-the-art 448 MW (gross) ultra-supercritical oxy-fuel coal-fired power plant. The project was to be[...]

NDIA - Stakeholder Engagement on the NDIS Rollout

NDIS is a new jointly funded program which largely replaces and enhances existing disability support services provided by the Commonwealth and the States. When fully implemented in 2019-20 the[...]

Effective Stakeholder Management at QLD Mental Health Commission

Queensland Mental Health Commission (QMHC) were set up under the Queensland Mental Health Act 2013. The Commission’s job is to drive ongoing reform towards a more integrated, evidence-based,[...]

Embed SRM as a Business Function in State Government

Prior to selecting Darzin as their Stakeholder Management Software, the Queensland Department of State Development (DSD) was using a Customer Relationship Management (CRM) system. Over time the[...]

Managing Submissions on the NSW State Plan

When the NSW State Government started consultation on their draft plan for the State, they expected to get a large volume of public submissions and feedback, across a huge range of issues.[...]

NSW Department of Planning Long-term Stakeholder CRM

In 2004 when the Department of Planning was preparing a Metropolitan Strategy for Sydney they started using Darzin Stakeholder CRM to manage the feedback and info line process. They had been using[...]

Switching to Darzin for Better Stakeholder CRM

Nautilus Mineral is the first company to commercially explore the seafloor for massive sulphide systems, a potential source of high grade copper, gold, zinc and silver. The world’s first seafloor[...]

Community Engagement in Heavily Congested Road Upgrade

Leighton Contractors and its alliance partners were contracted to design and construct 5.6 kilometres of Windsor Road, one of Sydney’s most congested arteries. Two sections of Windsor Road were[...]

Community Consultation for Australia's Largest Road Project

EastLink is a $2.5 billion mega project connecting Melbourne’s eastern and south-eastern suburbs between the existing Eastern, Monash and Peninsula Freeways.

Infrastructure Project: Eastlink,[...]

Ausgrid Public Consultation on Capital Projects

Ausgrid has been delivering one of Australia’s largest infrastructure programs over five years which aimed to renew and replace the nation’s largest network of electricity substations, poles and[...]

Ergon Energy - Managing Consultation across Regions & Teams


Ergon Energy is an electricity retailer to homes and businesses in regional Queensland.

 $5.6 billion capital works investment took place in the five-year period from 2011-2016. The[...]

Sydney Catchment Authority Stakeholder CRM

The Sydney Catchment Authority (SCA) is a NSW Government agency created under the Sydney Water Catchment Management Act 1998, becoming operational on 2 July 1999. The SCA manages and protects[...]

Public Participation in Rhodes Site Remediation

Remediation work valued at approximately $100M was commenced by Thiess Services, on the former Lednez/Union Carbide site and adjacent area of Homebush Bay on the Rhodes Peninsula in Sydney. Thiess[...]