A guide to good grievance mechanisms practice
A well-functioning grievance mechanism provides a transparent, credible and fair process to all parties. It enhances outcomes and gives people the satisfaction that their complaints have been heard – even in those cases where the outcome is less than optimal.
In this 45-page ebook you’ll find:
- A detailed discussion of the key principles of an effective grievance mechanism
- A sample framework for a grievance procedure
- Practical examples demonstrating how the basic principles can be applied to your projects
- And much more