Successful Stakeholder relationship management starts with really understanding your stakeholders, in all their complexity. Darzin gives you the flexibility to create your own Custom Fields track additional information on stakeholders that is relevant to your organisation or project. Demographics, the status of your relationship, level of influence/interest, key objectives for the relationship, all these and more can be tracked.
Effective issues management needs to go beyond a tick-the-box approach to monitoring issues. Qualitative analysis can really help drill down to the actual comments made on issues. Integrated data makes it easy for you to track issues as they emerge in different channels be it social media, workshops, surveys or submissions. When your data is kept in separate ‘silos’ it’s harder to spot emerging trends. And if your systems for submissions analysis are not up to scratch you may never spot the areas of common ground or common interest compared to the areas of biggest dissent in that data.
Map the location of issues – are there geographic clusters in your data? Filter your issues reports by contact group, or stage of project to understand how different sectors of your stakeholders are responding to your organisation or project, and how well you are managing those issues.