Ergon Energy – Managing Consultation across Regions & Teams
Ergon Energy is an electricity retailer to homes and businesses in regional Queensland. $5.6 billion capital works investment took place in the five-year period from 2011-2016. The investment aimed to deliver a significant increase in capacity available across the state and supports the continued economic growth of regional Queensland. Managing consultation across teams became important to its practices.
Ergon implemented Darzin across the organisation in 2011 as a stakeholder engagement software for all development projects in Northern, Central and Southern QLD, in the cities as well as in isolated communities. Public consultation process for Ergon’s major development projects have been undertaken since 2011 to manage consultation across teams:
- Understand any potential issues or concerns that the public may have about the project development, including discussions with affected landowners
- Provide the community opportunities for feedback on the proposed corridor
- Evaluate community feedback and finalise route selection.
- The public consultation has been carried out via online and offline channels such as community information days, public information evenings, CRG meetings, community newsletters, face to face discussions, emails and phone conversations.
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