The Sydney Catchment Authority (SCA) is a NSW Government agency created under the Sydney Water Catchment Management Act 1998, becoming operational on 2 July 1999. The SCA manages and protects Sydney’s drinking water catchments and catchment infrastructure and supplies bulk water to its customers including Sydney Water and a number of local councils. With such a widespread operation, the agency implemented Darzin, a stakeholder CRM in its process.

The SCA’s customers filter the water the authority supplies and distribute it to households, businesses and other users. More than four million people, about 60 per cent of the NSW population, use water supplied by the SCA.

stakeholder relationship management

One of Sydney Catchment Authority’s assets

Stakeholder Management Software

Sydney Catchment Authority has been using Darzin since 2005 as a stakeholder CRM to track their interactions with stakeholder across all their activities and projects. Over this time they have built up a rich resource of information on their stakeholders, their engagement processes and issues management. Over this period many of their projects have been controversial. Having a strong stakeholder management system like Darzin in place has certainly helped them manage these projects successfully.


If you have any questions, or need a consultation on your stakeholder engagement practices, get in touch today.