Understand Your Stakeholder
Don’t lose track of commitments
Log tasks in Darzin and track them so nothing ‘slips between the cracks’ and gets forgotten. Set up notification rules for automatic email to text message notifications, and escalations. Log all follow up actions taken against the task itself so you see the full history of all activity related to closing out a particular task or grievance. View open tasks on the dashboard, or schedule an automatic report on open tasks to be emailed to all relevant team members every week. Report on open tasks, response and close out times.
Darzin makes it easy for you to manage and report on tasks.
Up-to-date, shared contact lists
Getting together an up-to-date list of stakeholders to invite to an event need not be as time consuming as it would be with finding and consolidating multiple spreadsheets, lists from email contacts, etc. With Darzin getting that list is a matter of minutes, not days. Keeping your records up-to-date is easy too, just one person needs to update the record in one place, and all teams benefit from that update.
Let Darzin track people who are inactive or unsubscribed from your lists, so you are mindful of who you send information to, and comply with Privacy legislation.
Encourage your team to keep better records
Getting users on-board with using any new system can be a challenge. But their buy-in and commitment is essential to ensuring that data is being entered regularly and accurately. At Darzin we have spent quite a lot of time thinking about how we can assist clients with this challenge. There are three main things we do to assist:
- We continually work on the user interface to improve the user experience. Make entering records easier, faster and simpler for the users.
- Better training and support resources – we have excellent onboarding, training and support systems. We build in a lot of help resources into the software itself as well.
- We combined some of the principles of adult learning and gamification into developing a system to track competencies and skill levels of users in Darzin – attempting to use gaming approaches to encourage users to improve their skill levels at the same time as keeping better records in Darzin.